Returns & Refund Policy
We offer a full refund or exchange within 30 days of purchase, provided items are unopened and unused.
What that means:
- You have 30 days from the date of purchase to request a return or exchange
- Products must be unopened and in their original packaging
- If your order arrived damaged or faulty, we will arrange a replacement or full refund regardless of the 30-day window
- We are unable to accept returns on opened or used products due to food safety regulations
How to Make a Return
Step 1 - Email us
Send your order number and reason for return to info@bellandbone.com.au. A photo of the product is helpful if the item is damaged or incorrect.
Step 2 - We'll be in touch
Our team responds within 1 to 2 business days with return instructions.
Step 3 - Refund processed
Once your return is received and inspected, your refund is processed within 5 to 7 business days to your original payment method.
Exchanges
If you would like to swap a product for a different size, flavour, or formula, we are happy to arrange an exchange subject to stock availability. Simply mention your preference in your return email.
Damaged or Faulty Products
If your order arrived damaged, leaking, or faulty, please email us with a photo within 14 days of delivery. We will send a replacement at no cost to you. You do not need to return the original product.
Return Shipping Costs
We ask customers to cover return postage unless the product is faulty, damaged, or we made an error with your order. In those cases, return postage is on us.
Returns Policy FAQs
How long do I have to return a product?
You have 30 days from the date of purchase to request a return or exchange. If your product arrived damaged or faulty, contact us within 14 days of delivery.
Does the product need to be unopened?
Yes. Due to food safety regulations, we can only accept returns on products that are unopened and in their original packaging.
How long does a refund take to process?
Once we receive your return and complete our inspection, refunds are processed within 5 to 7 business days to your original payment method.
What if my product arrived damaged or incorrect?
Please email info@bellandbone.com.au with a photo of the product within 14 days of delivery. We will arrange a replacement at no cost to you and you do not need to return the original item.
Can I exchange for a different flavour or size?
Yes. Exchanges are available subject to stock availability. Let us know your preference when you email us.
Who covers the cost of return postage?
Customers are asked to cover return postage unless the item is faulty, damaged, or there was an error with your order, in which case we will cover the cost.
Can I return a subscription order?
Yes, the same 30-day policy applies to subscription orders. If you need to pause, skip, or cancel your subscription, you can do so at any time from your account portal.
For more answers, visit our FAQ page
Let customers speak for us
It has become a ritual where my dog comes to pick which flavour he prefers every night. He used to have bad breath since he was a puppy, but this dental chew has eliminated that.
The chews also feels and smells natural as you don’t get that intense fresh smell from other chews.
Hoping it gets to clear his plaque soon as we have only been on this the past 3 months.
We grabbed some yesterday at the Million Paws Walk in Melbourne... What fantastic staff members who were so knowledgable. I really enjoyed leearning about how this spray works to fix bad breath in my pup's mouth. Howie is a senior and has terrible breath, and after just one meal with this in it I have SMELT a huge difference. I can't wait to keep using this! I think in one month time, it will have improved immensely. Stay tuned for more... 😊
My sweet tabby has a really difficult time with new food/treats so it's always been difficult to care for his teeth. But having been able to trial this with him it's been such a relief. He still gets to have his regular food he loves, no complaints about the spray on top, he just gobbles it all down, and his teeth are looking great! No stinky breath, much less stinky litter and he's healthy as ever. So glad to be able to use this spray with him and have peace of mind that he's getting the good stuff 🩷
We are literally obsessed with these Dental Toppers! 🤩 I was lucky enough to be a 30-day trial participant for the Salmon flavour with my Jack Russell and it was such a fantastic experience.
Her breath is already SO much better, and her teeth and gums were looking so much healthier by the end of the month. Adding the topper to her food is so simple and fits into our routine seamlessly. The whole experience has really given us the piece of mind that we're doing the best for her at feeding time ❤️
I’ll definitely be using it in her feeding routine from now on. Thank you for creating something so simple yet so effective!
Was given of of these to trial with my kitty and I just love it!! He's so fussy and it's so hard to clean his teeth so being able to just spray this on his regular food is the best. His so much less stinky (especially his poops 💩) what an actual lifesaver 🤣
I have been giving my gorgeous girl Luna Bell & Bone chews for several months now and I can’t believe how much her teeth have improved. It has saved me needing to have them cleaned at the vet. As an added bonus, her breath is so much nicer. I have recommended Bell & Bone to all my friends.
Just received these this morning. Bagel has already developed an addiction as well as a few changes in behaviour:
- following me around more
- suddenly much better at doing tricks
- doesn't want to eat his warm home cooked meals
- excessive use of puppy eyes
We committed to a big order because we knew he loves the dental sticks, but the healthy treats are next level for this puppy. Be back soon for another order 😂
My fussy dog loved the Chicken sample so I bought a bag after. Was good to try first.
glad i foudn bell and bone from my facebook.... my staffy x Chloe gets a chew daily and we started seeing a HUGE difference in her breath and her health.... such great value 😁🐶❤️🇦🇺💟🤩🌈🌟
We got a few bags of the dental treats and I wasnt sure that Ellie would want it as she is super fussy. We tried the salmon ones as she does loves her fish and she did love it. I cant wait to try the other flavours to see how much she loves them
I have a Kelpie and a fussy little cavoodle, these dental chews are a real hit - especially with the cavoodle who cannot eat bones. He just had his teeth cleaned (at 2 years old!) and now I am ensuring I am proactive with his dental hygiene, giving him Bell and Bone chews. He loves all the flavours!
Our boy gets terrible breath and these have been so good for him! He knows each morning that he is about to get one and sits waiting for us to hand it over!
My border collie is obsessed with B&B treaties! Comes running with the bag opens!
Luna loves them and they keep her teeth clean
My two just can’t get enough! And the improvement to their teeth and breath is amazing!
