Frequently Asked Questions

Bell & Bone is the answer to how pet owners can feel empowered, educated and supported in raising healthy and happy pups.

Here you’ll find answers to the most frequently asked questions relating to dog food, treats and dental sticks, serving suggestions, Bell & Bone ingredients and why I choose raw superfoods for my Louie. Feel that I’ve left anything out? Ask me anything!

How can we help?

FAQ

General

Do you have an ambassador program?

We sure do! ūüź∂ If your pup loves Bell & Bone, why not join our ambassador program and get rewarded?

For more information head to our Ambassador page here.

Do you offer free shipping?

Yes! ūü§ó We offer free shipping on orders over $60 within Australia.

How do I manage my Bell & Bone subscription?

You can manage your account or automatic subscription by logging in here.

From your account, you will be able to add, edit and delete products and also change the frequency of your automatic orders.

Are you stocked in shops near me?

We might be! You can find your closest store by using our store locator found here.

What is your return policy?

We offer a refund and/or exchange within the first 30 days of your purchase. All items must be unopened and unused. If it has been more than 30 days since your purchase, we cannot offer a refund or exchange sorry.

Please email info@bellandbone.com.au if you would like to make a claim.

Dental Sticks

How do Bell & Bone dental sticks work?

Dental sticks for dogs are created so that when the dog chews on them, plaque and tartar should be removed from the teeth. There are two ways that this can occur: either from being hard enough to scrape plaque from the surface of the tooth or by activating the ingredients that are scientifically proven to prevent and reduce plaque and tartar buildup. 

When a dental stick is just hard and contains no active ingredients only surface level plaque may be removed. This is definitely not the most effective way of caring for your dog’s oral health.

Most brands of dental sticks unfortunately do not contain active ingredients which may be the reason for high rates of dental disease in dogs. 

Bell & Bone Dental Sticks are one of the few Australian brands that contain active ingredients known to prevent and reduce plaque and tartar. Working with industry experts, Bell & Bone has included Sodium Tripolyphosphate and Zinc Sulphate in their range of dental sticks. These ingredients will activate when your dog chews on their dental stick to provide them with optimal oral care. 

How often do you recommend giving my dog a dental stick?

Bell & Bones recommends to assist with your dogs dental care to give your dog at least one dental stick per day alongside brushing your dogs teeth.

Are dental sticks as good as brushing?

We recommend brushing your dog‚Äôs teeth daily as it is still the best thing you can do for your dog‚Äôs dental health. However, we understand that this is a challenge; therefore, dental sticks are a great replacement. They provide similar dental health benefits‚ÄĒ please note that not all dental sticks do this, but Bell & Bone does due to the active ingredients.

Are dental sticks good for dogs?

Bell & Bone Dental Sticks are quite different to most other brands in the market. Where they often include grains and fillers, preservatives, unnatural colours and flavours, sugar and salt. Our healthy dog treats are made with natural ingredients. Bell & Bone makes sure they have nothing of the sort included in their formula. 


Besides differentiating from other brands by including active ingredients known to prevent and reduce plaque and tartar, Bell & Bone Dental Sticks are also healthy and good for dogs.

They have a protein first ingredient like Kangaroo, Salmon, Chicken, Duck and Lamb and are grain, filler, sugar and nasty free. 


Bell & Bone Dental Sticks also include Mint and Parsley for fresher breath and a range of superfoods with natural oral health benefits for your dog. Manuka Honey acts as an anti-bacterial to help fight gum disease, Activated Charcoal is known to help whiten teeth and freshen breath, Seaweed can prevent and reduce plaque naturally and so on. 


Bell & Bone Dental Sticks¬†are full of natural vitamins and minerals such as protein, magnesium, iron, iodine, and omega-3 fatty acids. Our healthy dog treats come in 3 hypoallergenic flavours for allergies and sensitive tummies ‚ÄstKangaroo,¬†Salmon¬†and¬†Duck.¬†

We recommend reading the ingredient list before choosing your brand of dental sticks. 

Can I swap out the flavours in the bundle packs?

Unfortunately, we cannot swap out flavors in our bundle packs.

Are your dental sticks safe for older dogs?

We have senior dental sticks for your dogs 7 years an older! They have a softer chew for delicate teeth, contain superfoods to assist with joints, inflammation and anti-bacterial properties, and have added abrasiveness to assist with plaque and tartar removal. Check them out here.

Are they safe for dogs with Pancreatitis?

We recommend you check with your Vet for diet and health advice.

What is the difference between small puppy and big puppy chews?

Our Small Puppy Dental Chews are perfect for brand new puppies 10-14 weeks old. They are also right for smaller to medium-breed dogs.

Our Big Puppy Dental Chews are perfect for puppies a little bit older, from 14 weeks and for medium to large breed dogs.

If you need any help choosing, go to our contact us page and we can give you some tips!

Will my puppy like the taste?

It is really important to start your puppy off with healthy food, chews and treats. Creating healthy habits from a young age is vital to their future.

Reading the ingredient list and making a logical decision about whether the ingredients sound healthy or not is the best thing you can do for them.

If you start your puppy off with a healthy diet, they will learn to expect to be given healthy food... and the same goes if you give them processed foods (like kibble) or unhealthly chews and treats that are high in salts and other palatants.

In saying this, if your puppy doesnt like the taste of our dental chews, try adding something to the grooves that they love such as peanut butter, coconut oil or greek yoghurt.

Collagen Sticks

What are Bell & Bone's collagen sticks?

Bell & Bone Collagen Sticks are perfect for all aged and sized dogs and puppies. Collagen makes up 70-90% of a dog’s ligaments, tendons, and muscles however as dogs age this will naturally decline and potentially create joint and muscular issues. 


Bell & Bone Collagen Sticks help maintain greater levels of collagen in your dog’s body to promote healthier joints and reduce the risk of joint and osteo disease such as arthritis. 
Our collagen chews for dogs and puppies are perfect to give from 12 weeks old. With benefits for both puppies and adults, we recommend giving these daily for optimal care.

Do dogs need collagen?

Collagen is a critical protein found within your dog’s body. It makes up 70-90% of their tendons, ligaments, and muscles but as they age this will decline. Dogs, like humans, need collagen supplements to help maintain good levels of collagen within their bodies. Maintaining their collagen levels can help promote healthier joints and avoid osteo diseases like arthritis, maintain more elastic skin, a softer coat, stronger nails, and better gut health. 

We recommend giving your puppy our Bell & Bone Collagen Sticks from 12 weeks old and maintaining this throughout their adult and senior life.

Best collagen for dog joins?

Bell & Bone Collagen Sticks is the perfect collagen for dogs in Australia. By including it in their daily diet, you help ensure theirjoints stay strong and soft tissue stays flexible. It supports joints and connective tissue from damage and helps break down nutrients to get the best benefit from them and aids digestive health while promoting healthy skin,coat, and nails.

How much collagen should I give my dog?

Bell & Bone recommends giving your dog or puppy 1 collagen dog treat daily to help promote good collagen levels into the senior stages of dogs' lives.

Are collagen chews good for dogs?

Absolutely, Collagen dog treats are considered functional treats specially made to target our dogs' fur, skin, nails, bones, teeth, digestion, and joints' health.

What are natural sources of collagen?

- Protein-rich foods like chicken, salmon, beef, and bone broth   

- Egg Whites   

- Fish and shell fish

- Berries

Get in touch

Have questions about your order, or a general enquiry?