Bell & Bone Shipping
We know you and your pet are excited to get started. Here is everything you need to know about how we get your order to your door.
Standard Shipping
Enjoy free standard shipping on all orders over $60 anywhere in Australia. Orders under $60 incur a flat shipping fee of $10.
Estimated Delivery Times
Melbourne Metro, NSW, SA
Standard Shipping: 5 to 7 business days
Express Shipping: 1 to 3 business days
Regional VIC, QLD, WA, NT, ACT, TAS
Standard Shipping: 7 to 9 business days
Express Shipping: 3 to 4 business days
*These are estimates only. Delivery times may be longer during peak periods including Christmas, Easter, and major sale events.
Express Shipping
Need it faster? Express shipping is available at checkout. Orders over $100 receive free express shipping automatically. For orders under $100, express shipping is available for a flat rate of $15.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can use this to follow your order through to delivery.
If you have not received a tracking email within 2 business days of placing your order, please check your junk folder or contact us at info@bellandbone.com.au.
Subscription Orders
Subscription orders are dispatched on your chosen renewal date and follow the same shipping timeframes as standard orders. You can manage your delivery frequency, skip a delivery, or update your address at any time from your account portal.
Something Gone Wrong?
If your order has not arrived within the estimated timeframe, or if it has arrived damaged, please contact us atย info@bellandbone.com.auย with your order number. We will look into it straight away.
For damaged deliveries, see our Returns Policy for next steps.ย
Please note: Once your delivery has left our warehouse we are no longer responsible for its delivery and condition. Australia Post guarentees that EXPRESS Shipping is FASTER than Standard but does not guarantee overnight delivery. We cannot guarantee exact delivery times due to Australia Post delays.

