Shipping & Returns
BLACK FRIDAY SHIPPING DELAYS
Due to large volume of orders there may be a slight delay of up to 10 business days. The Bell & Bone team are working as fast as they can to get your delicious products to your dog as soon as possible! We appreciate all your patient and kindness during this silly season!
XMAS SHIPPING CUT OFFS
To give yourself the best chance to receive your orders in time, please order before these dates.
Standard: 15th December
Express: 18th December
Please note that Bell & Bone cannot guarantee shipping in time to Christmas, so we recommend ordering as early as possible.
HOW MUCH IS SHIPPING?
- FREE Shipping Aus-wide for orders over $60
- Standard $10 postage for orders under $60
- Express $15 postage for orders under $60
- Express $5 postage for orders over $60
Deliveries to Melbourne Metro, NSW, SA - Standard 5-7 Business Days, Express 1-3 Business Days
Deliveries to Regional Victoria, QLD, WA, NT, ACT, TAS- Standard 7-9 Business Days, Express 3-4 Business Days
RETURNS & EXCHANGE POLICY
If you change your mind about a product you have purchased from us, you can return that product to us unopened within 30 days of purchase, and we will happily refund the original purchase price or exchange of that product.
The customer is responsible for return shipping. Refund can take 10-14 business days after product has been returned.
Please note: Once your delivery has left our warehouse we are no longer responsible for its delivery and condition. Australia Post guarentees that EXPRESS Shipping is FASTER than Standard but does not guarantee overnight delivery. We cannot guarantee exact delivery times due to Australia Post delays.